Return Policy

We are committed to service excellence in everything that we do. As your satisfaction is extremely important to us, we will do everything in our power to promptly address your needs. Please review the information below and contact frelation customer support if you have any questions or concerns.

Frelation  products - 30 day money back guarantee:

This warranty applies only to retail orders placed on this website (if you purchased your kit from a physical retailer, please see your retailer for guarantee claims). We are so confident that you will be satisfied with your frelation product, that we offer a 100% money back guarantee on all of our products. If you are unsatisfied with your product for any reason, we will refund your original purchase price in full?No questions asked! Please note that this offer excludes all shipping costs.

To process a return:

1.     Login to your frelation .com account, using the username and password emailed to you when you placed your order.

2.     Click on the "completed orders" link. You will see a list of orders you have placed on this website.

3.     To the right of an order you will see the return items button. Click it!

4.     Complete the return request form and click submit.

5.     You will receive an email confirmation that contains your return id. This id number must be clearly displayed on the outside of your return package in order to process your refund.

Please note: our 100% 30-day money back guarantee applies only to frelation products in their original packaging. Misused, damaged, or broken products will not be refunded. All returned merchandise must be received within 30 days of the original purchase date. Unless products were shipped to you in error, frelation does not cover shipping or any other costs incurred during the returns process. Shipping costs paid at the time of purchase are not eligible for a refund. Please contact frelation customer service if you need additional assistance.

The frelation return policy allows you to return your order which was purchased from our website within 30 days. Because we are the best in the industry, we stand behind our products. For frelation electric purchased from a physical retailer, please contact them for their return policy.


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